The most current send issue is with FTP and Java 7 or higher. Java changed their FTP calls in version 7, and in Windows, due to a bug in the operating system (specifically Windows Firewall), FTP fails immediately. Many labs have changed to a new transmission method ROES offers, however most are still using the usually reliable FTP. You can try the following steps if the Uploads pane shows the failure immediately.
Turn off the problem issue in Windows Firewall, which can be done via the following steps:
Click Start in Win 7/Vista, then choose All Programs, Accessories, and right-click on Command Prompt.
Choose Run as Administrator in the list and the black command window will open. At the prompt type:
netsh advfirewall set global StatefulFTP disable
and press Enter. An 'OK' should appear below it and bounce back to a prompt. Then type
exit
and press Enter to formally quit the window. After that ROES orders should send OK via FTP. The command simply turns off a check in Windows Firewall that is causing the issue.
Click Start in Win 7/Vista, then choose All Programs, Accessories, and right-click on Command Prompt.
Choose Run as Administrator in the list and the black command window will open. At the prompt type:
netsh advfirewall set global StatefulFTP disable
and press Enter. An 'OK' should appear below it and bounce back to a prompt. Then type
exit
and press Enter to formally quit the window. After that ROES orders should send OK via FTP. The command simply turns off a check in Windows Firewall that is causing the issue.